Student's FAQ

BANNER WEB

Q. How do I log into Banner Web?
Q. Where can I obtain the schedule for classes?
A. From the Banner Web homepage, select Schedule of Classes.
Q. How can I determine in Banner if my class is Full Term, A Term, B Term?

A. Once you log into your Banner Web account, locate your Student Detailed Schedule and notate the start date and end date of the course.

Q. Where can I locate my detailed class schedule?
A. Once you log into your Banner Web account, locate your Student Detailed Schedule and notate the start date and end date of the course.
Q. How do I update my contact information?
A. Once you log into your Banner Web account, locate the Personal Information Tab. You will be directed to a screen with the Personal Information Menu. Once here you will be able to change your security question, update your address(es) and Phone(s), update email address(es), update emergency contact information, view name change information and so forth.

STUDENT EMAIL

Q. Where do I access my student email account?
A. You can sign-in to your student email at https://outlook.office.com
Q. What is my student email address?

A. The format for your student email is yournetworkid@students.asurams.edu
(ex. jdoe01@students.asurams.edu).

Q. How do I retrieve my student email address?
A. Argos generates an email to a student 48 hours after they are accepted, providing them their logon credentials.  The email is sent to the student’s external email address.
Q. What username and password do I use to access my student email for the first time?

A. Argos generates an email to a student 48 hours after they are accepted, providing them their logon credentials.  The email is sent to the student’s external email address.

ASU NETWORK ACCOUNT

Q. What does Network ID access?
A. The Network ID provides access to the Online Courses (GeorgiaVIEW), campus computers, wireless and the Housing (StarRez) portal.
Q. What are the requirements for setting an asurams network password?

A. Passwords must be 10 characters in length, and have at least three of the following; uppercase, lowercase, special character, and number.  No previous passwords. No Personal Identifiable Information (ex. Birthdate, SSN, RamID #, etc).

Q. How do I retrieve Network ID?
A. You may contact the ASU help desk at 229-500-4357. You can also visit the ASU help desk located on the first floor in the James Pendergrast Memorial Library on East Campus or Technology Building (A) on West Campus.
Q. What does the Password Management Potal offer?
A. The Password Management Portal offers the ability to reset the Network ID password when needed. Users are able to register for an account using the current and active Network ID credentials. Upon successful login, users can click on the Enrollment tab to register two security questions and after successful setup of enrollment, users may utilize the Reset Password link on the main Password Management Portal page whether they are on campus or off campus.

Printing

Q. What is the cost for printing?
A. Black and White copies cost $.05 per copy and Color copies cost $.25 per copy. 
Q. How do I put money on my account to print?

A. All student printing services require pre-payment use of debit or credit card. The Cashier’s Office will accept pre-payment. The Cashier’s Office will accept pre-payments during normal business hours, Monday – Friday from 9:00 AM – 4:00 PM. The Cashier’s Office is located in Billy C. Black Building, Room 284. 

Q. Who should I talk to about issues/concerns with printing?
A. Any questions concerning payments and credits, contact the Cashier’s Office at (229) 430-1111, contact the ASU Helpdesk at 229-500-4357 for technical matters and contact the Division of Student Affairs at 229-500-2037 for all other non-technical matters.

Student Housing (StarRez)

Q. What is StarRez?
A. StarRez is the Housing Portal.
Q. How do I retrieve my username and password for the myHousing(StarRez) portal?

A. Your network ID and password is your login credentials for StarRez. You may contact the ASU Helpdesk at (229) 430-4909 for assistance.

Q. Where can I go to access the Housing (StarRez) portal?

A. Students may login to the myASU Portal from the top right of the Albany State University homepage and select the StarRez Housing Portal icon from the icon list under Online Tools. Students may also access the Housing Portal from the Albany State University Homepage. From the Current Students dropdown, select Student Housing and click on the myHousing Portal in the Navigation Bar to the left of the page.

Q.How do I apply for Housing?

A. Login to the Housing Portal using your Network ID and password and complete the application.

Official Transcript Reqests

Q. How do I request my official transcript?

A. To request your official Albany State University Transcript, go to www.asurams.edu. You will click on the Registrar link on the right side of the homepage. Next you will click on Forms and Waivers on the left side in the navigation bar. Download the transcript request form and fax it to the number on the form.

How do I pay for my official transcript online?

A. Go to the Albany State University Homepage – www.asurams.edu. You will click on the Administration link on the top of the homepage. Next you will click on Fiscal Affairs and then Financial Operations. Once you are on the Financial Operations page, you will click on How to Make an Online Payment.